Book a Professional Interpreter – Fast & Reliable | Tolk2Go

Frequently asked questions (FAQ)

How do I book an interpreter?
Select a language, date, and time. Confirm your booking on Tolk2Go.
Where can I book an on-site interpreter?
In the Netherlands, Belgium, Luxembourg, Germany, and Northern France.
Do you offer telephone or video interpreting services?
Yes, we provide telephone and video interpreting across Europe.
How quickly do interpreters respond to availability requests?
Usually within 20 minutes, always within a few hours.

How many languages do you support?
Over 100 language combinations. View all available languages here.
Can I request additional services like translations?
No, only interpreting services.
How do I know if I need a sworn interpreter?
Check this yourself. For ‘lawyer/court’ and ‘notary’ situations, all interpreters are sworn.

Why do interpreter rates vary?
Interpreters set their own hourly rates based on experience and specialization.
How are travel costs calculated?
Based on distance and travel time, included in the interpreter’s travel fee.
What is included in the all-in rate?
Interpreting, travel, and service fees. VAT and extra work are not included.
How is preparation time charged?
If an interpreter needs to prepare, this is billed separately. Agree on this beforehand.
What happens if the service takes longer than booked?
Extra time is charged, but the interpreter is not obligated to stay longer.
What if the service is shorter than booked?
You still pay the full quoted amount.
What are the cancellation fees?
Free cancellation up to 48 hours before the appointment. After that, the full amount is charged.

What if I use my own video calling software?
You are responsible for the technical setup. Test it beforehand to avoid issues.
Can an interpreter cancel an assignment?
Yes, but Tolk2Go will do its best to find a replacement.

How can I pay?
Via iDEAL, Bancontact, Sofort, PayPal, or bank transfer within 1 or 2 days.
Do I pay before or after the service?
Depends on the booking. Sometimes a deposit is required.
Can I pay by invoice?
Companies can pay within 7 days of the invoice date.
Where do I enter my VAT number?
During the invoice details confirmation in the booking process.

Tolk2Go - Your Interpreter Webshop	The Old Way
✅ Easy – Choose language, location, and time to request your interpreter.	❌ Complicated – Lots of paperwork and fixed times.
✅ Quick Booking – Save your favorite interpreter and book with one click.	❌ Inflexible – Complex rules, and you can’t choose your preferred interpreter.
✅ Wide Selection – Over 1,000 interpreters to choose from!	❌ No Choice – An interpreter is assigned to you.
✅ Transparent Profiles – View interpreters’ experience, reviews, and more.	❌ No Information – No details about the interpreter.
✅ Pick Your Interpreter – You choose who you want to work with.	❌ Random Assignment – You don’t know who you’ll get.
✅ No Hidden Fees – See all costs upfront.	❌ Hidden Fees – Hidden fees until after contract signing.
✅ 24/7 Availability – Book online anytime.	❌ Limited Hours – Only available during business hours.
✅ Last-Minute Bookings Possible	❌ No Last-Minute Options – Not available on short notice.
✅ Motivated Interpreters – Interpreters set their own rates.	❌ Low Morale – Interpreters are given fixed rates.