Last Modified

Last modified on: 7 February 2025

Effective date: 7 June 2018

1. Scope

This policy applies to all users of Tolk2Go's services worldwide, including our website, apps, and any other features. It covers all users, including requesters and providers of interpretation services.

2. Data Controller

Your data is managed by:
Tolk2Go B.V.
Keurenplein 41, Unit D6834
1069 CD Amsterdam, Netherlands

3. Data We Collect

A. Data You Provide

This includes information you provide when creating or updating an account, such as:

• Name
• Company name
• Email
• Phone number
• Address
• VAT status
• Payment details (for interpreters only)

B. Data Generated from Services

We collect transaction data related to your bookings, including:

• Service type
• Date & time of bookings
• Payment details
• Location data (if applicable)

C. Data from Other Sources

This includes:

• Ratings and reviews from other users
• Payment providers and business partners
• Publicly available sources

4. How We Use Your Data

We use your data for these purposes:

• Providing services: Processing bookings, matching users with interpreters, and facilitating payments.
• Safety and security: Monitoring fraudulent activity and improving platform security.
• Customer support: Assisting users with inquiries and complaints.
• Legal compliance: Ensuring compliance with tax and legal regulations.

5. Cookies & Third-Party Technologies

Tolk2Go uses cookies and similar technologies for authentication, analytics, and personalized experiences. Users can manage cookie preferences through browser settings. See our Cookie Policy for more details.

6. Data Sharing & Disclosure

We may share data in the following situations:

• With Other Users: Limited details for service facilitation.
• Publicly Shared Information: User reviews and ratings.
• Legal Requirements: Compliance with laws and legal proceedings.
• With Your Consent: Your data will only be shared beyond the above reasons if you provide explicit consent.

7. Retention & Deletion of Data

We retain your data while your account remains active. If you delete your account, we will retain only data required by law (e.g., tax regulations) for up to 10 years. After this period, all data is anonymized or deleted.

8. Your Rights

As a user, you have the following rights:

• Data Access & Portability: You can request a copy of your stored data.
• Data Correction: If your data is incorrect, you may request corrections.
• Data Deletion: You can request the deletion of your account at any time.
• Objections & Complaints: If you have concerns about our data processing, you can contact the Personal Data Authority at:

P.O. Box 93374, 2509 AJ THE HAGUE
Phone: (+31) - (0)70 - 888 85 00
Email: [email protected]

9. Updates to This Policy

We may update this policy periodically. Significant changes will be communicated via email or in-app notifications. By continuing to use our services, you accept the updated policy.

For any questions, contact [email protected].

Tolk2Go Terms & Conditions

For more details, read our Terms & Conditions.